Delivery/Returns

What are my Delivery Options within the UK

Standard Delivery to the UK is FREE.

Express Delivery to the UK is FREE for all orders £50 and over.

Express Delivery to the UK costs £2.99 for all orders under £50.

There is no Minimum Order Amount to get Free Delivery.

 

What are my Delivery Options outside of the UK

Country

Delivery Time

Cost

Free Above

Austria

3-4 Working Days

£4.99

£150

Belgium

2-3 Working Days

£4.99

£150

Denmark

3-4 Working Days

£4.99

£150

France

2-3 Working Days

£4.99

£150

Germany

2-3 Working Days

£4.99

£150

Ireland

2-3 Working Days

£4.99

£150

Italy

3-4 Working Days

£4.99

£150

Netherlands

2-3 Working Days

£4.99

£150

Poland

4-5 Working Days

£4.99

£150

Portugal

3-4 Working Days

£4.99

£150

Spain

3-4 Working Days

£4.99

£150

Rest of Europe

4-7 Working Days

£6.99

£200

Rest of World

5-14 Working Days

£9.99

£250

 

Where is my Order

We aim to dispatch all orders within 1 working day of the order being received, with all orders received before 12:00pm being dispatched the same day.

Once your order has been dispatched, you'll receive your shipping confirmation email containing your tracking information.

With the tracking information provided in your shipping confirmation email, you will be able to track your item all the way on the courier’s website.

If you have a problem with your delivery, please contact the courier directly before contacting us. They will be in a better position than us to rectify any issues you are having with delivery. If you feel they cannot solve any issues, then please contact us and we will see what we can do from our end.

Returns & Refunds

We operate a money back guarantee. If you are unhappy with the product for whatever reason, please return the item within 30 days of receiving the item, to the address provided on the invoice, and leave a note in the package stating what outcome you would like eg. refund, exchange etc. Unfortunately shipping costs are not retrievable, so we are unable to refund return shipping costs, but all exchanges are sent out free of charge.

If you have received the wrong item, or a faulty item, please return the item to the address provided on the invoice, and leave a note in the package stating what outcome you would like eg. refund, exchange etc. Please return wrong/faulty items as cheaply as possible and we will refund the return postage costs in these circumstances, but only once we have received the item back at our depot. We have a limit for the amount we refund returns costs of £5 for UK returns and £10 for all returns outside the UK.

All items must be returned in original, unused, resalable condition. This includes the shoe boxes that the items come in, please do not apply any tape directly to these boxes! If the shoe box is not in original condition like when you received it, this voids your rights to a full refund, and the item will be sent back to you.

We recommend sending all items back to us in a mailing bag (as they were sent to you) which prevents any labels/tape being stuck on the shoe boxes. If tape or postage labels are stuck on the shoe box itself, your return will not be accepted.

Scroll To Top